Privacy Policy for SLW Hoteliers trading as Flesk River Apartments Killarney
Welcome to the Privacy Policy of Flesk River Apartments. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make reservations with us. Please read this Privacy Policy carefully. By accessing or using our website, you agree to the terms of this Privacy Policy.
Purpose of Data Processing and Legal Basis
At Flesk River Apartments, we collect and process personal data for various purposes, relying on legal bases as outlined below:
1. Reservation and Booking Purposes
We process personal data such as your name, contact details, and payment information to facilitate reservations and bookings. This processing is necessary for the performance of a contract to which you are a party.
2. Customer Service and Communication
We may use your personal data to communicate with you regarding your reservations or provide assistance. This processing is necessary for the legitimate interests of providing quality customer service.
3. Compliance with Legal Obligations
In certain circumstances, we process personal data to comply with legal obligations, such as tax regulations. This processing is necessary to comply with a legal obligation to which we are subject.
4. Marketing and Promotional Activities
With your consent, we may send you marketing communications or promotional offers. You have the right to withdraw your consent at any time.
5. Improving Services
We may analyse personal data to improve our services or customise experiences. This processing is necessary for the legitimate interests of improving guest satisfaction.
Legitimate Interests for Data Processing
We process personal data based on legitimate interests pursued by us or third parties, including:
- Marketing and promotional activities
- Improving services and guest experience
- Fraud prevention and security
- Business operations and management
- Customised offers and recommendations
Period of Personal Data Storage
We retain personal data for varying periods based on the purposes for which it was collected, legal obligations, and business requirements.
Legal Basis for Processing
We process personal data based on the following legal grounds:
- Contract performance (for booking and reservation purposes)
- Legal compliance (to meet legal obligations)
- Consent (for marketing communications)
- Legitimate interests (for improving services and ensuring security)
Types of Data Collected
We may collect various types of personal data including:
- Contact information (e.g., name, email, phone number)
- Payment information (e.g., credit card details)
- Reservation details (e.g., check-in/check-out dates)
- Guest preferences (e.g., special requests, accommodation preferences)
- Demographic information (e.g., age, location)
- Communications (e.g., emails, feedback)
Data Collection Methods
We collect personal data through:
- Online booking forms and reservation forms
- Guest interactions via email, phone, or in-person
- Cookies and tracking technologies on our website
Data Sharing and Disclosure
We may share your personal data with:
- Service providers who assist in facilitating bookings, payments, or customer support
- Booking platforms (e.g., Expedia, Booking.com)
- Legal authorities (when required by law)
- In the event of business transfers, such as a merger or acquisition
Individual Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right of access – Request access to the personal data we hold about you
- Right to rectification – Request correction of inaccurate or incomplete data
- Right to erasure – Request deletion of your personal data under certain conditions
- Right to restriction of processing – Request to limit the processing of your data
- Right to data portability – Request to receive your data in a structured, commonly used format to transfer to another provider
If you wish to exercise any of these rights, please contact us at the details below.
Data Security Measures
We implement various security measures to safeguard your personal data, including:
- Encryption of sensitive data
- Access controls to limit who can access your personal data
- Data minimisation to collect only the necessary information
- Staff training on privacy and data protection
Contact Information
If you have any questions or concerns about how we process your personal data, or if you would like to exercise your rights under the GDPR, please contact us:
Email: [email protected]
Address: Flesk River Apartments, Killarney, County Kerry, Ireland
Thank you for choosing Flesk River Apartments. We are committed to safeguarding your privacy and providing a secure experience during your interactions with us.